AgeCare Carlton

About AgeCare Carlton

Life at AgeCare Carlton feels unhurried and well-supported, with staff nearby at all hours and a genuine sense of community woven into each day. Located at 4108 Norfolk Street in Burnaby, BC, just east of Vancouver, AgeCare Carlton is a modern long-term care residence spread across four stories and organized into eight distinct neighbourhoods, offering 128 licensed suites in a setting designed around comfort, safety, and belonging.

Living Options & Care Levels

AgeCare Carlton is a dedicated long-term care community, making it well suited for older adults who have complex or unpredictable medical needs that can no longer be managed at home or in a lower-level care setting. A Registered Nurse Care Leader guides every aspect of resident care and works alongside a full interdisciplinary team that includes Registered Nurses, Licensed Practical Nurses, Health Care Aides, Occupational Therapists, Physiotherapists, Recreational Therapists, and Social Workers. This depth of clinical support means that residents with serious health conditions receive consistent, professional attention every single day. The building is also thoughtfully designed for residents who need memory care, with wide hallways, handrails throughout, barrier-free suites, and accessible ensuite bathrooms that help support independence and reduce risk. Of the 128 suites available, 117 are publicly subsidized through Fraser Health, and 11 are available on a private-pay basis for those who do not meet Fraser Health eligibility requirements.

What You’ll Love About Living Here

Daily life at AgeCare Carlton is shaped by small comforts and thoughtful routines. Three chef-prepared meals are served each day in welcoming dining rooms, with a healthy choice menu that gives residents real variety rather than a one-size-fits-all approach. Snacks are available throughout the day, so no one has to wait until the next scheduled meal if hunger strikes between mealtimes. For families visiting loved ones, a private dining room offers a quieter, more intimate space to share a meal together away from the bustle of the main dining areas. Beyond dining, residents enjoy access to comfortable common areas designed for both socializing and quiet moments alone. An outdoor terrace or patio, along with beautifully kept gardens and grounds, gives residents the opportunity to spend time outside in a safe and pleasant environment, which can make a meaningful difference in mood and overall wellbeing. Housekeeping and laundry services are handled by staff, freeing residents from everyday chores so they can focus on what matters most to them, whether that is joining an activity, visiting with friends, or simply relaxing.

Why Residents Choose AgeCare Carlton

Families searching for long-term care often feel the weight of that decision deeply, and what many find most reassuring about AgeCare Carlton is the consistency of care. Staff are on-site at all times, around the clock, and every suite is equipped with an in-suite emergency call system so help is always close at hand. The 24/7 emergency response capability means that families can feel confident their loved one will never face a health concern alone, no matter the hour. The structured neighbourhood model within the building, where residents live in smaller, home-like groupings rather than long institutional corridors, helps create a sense of familiarity and routine that is especially valuable for residents with memory care needs. The mix of professional clinical oversight and genuine personal warmth from the care team is something residents and their families return to again and again as the reason they feel at peace with their choice.

Location Benefits

Burnaby is one of the most established and well-connected cities in the Greater Vancouver area, offering a lively urban feel balanced with accessible green spaces and a strong sense of community. The neighbourhood surrounding AgeCare Carlton has the practical advantages of a major city, including proximity to shops, services, medical offices, and transit, while still feeling like a place where people genuinely put down roots. Families traveling from Vancouver or other surrounding communities will find Burnaby easy to reach, which makes regular visits more manageable. The broader Burnaby landscape includes parks and natural areas that give the city a welcoming character beyond its urban core, something residents and their visiting loved ones can appreciate when spending time on the outdoor terrace or in the gardens at AgeCare Carlton.